Refund policy

REFUND POLICY

30-Day Happiness Guarantee
We stand behind every Vellorra product. If you are not satisfied with your purchase for any reason, contact us within 30 days of your order date and we will refund every cent — no photos required, no forms to fill out, no questions asked.

Damaged or Incorrect Items
If your product arrives damaged or you receive the wrong item, please contact us within 7 days of the recorded delivery date and provide photos or videos showing the issue. Once the issue has been verified, we will arrange either a replacement or a full refund at no additional cost. Claims submitted after the 7-day reporting window will not be accepted.

Subscriptions
Subscription orders may be canceled at any time before the next billing date to prevent future charges. If a recurring subscription order has already been processed, it is not eligible for a refund. We will cancel the subscription going forward so no additional billing occurs. The 30-Day Happiness Guarantee applies only to the initial subscription order.

Customs & Duties
Customs and import duty fees are the responsibility of the customer. Please check with your local customs agency for applicable fees. Vellorra is not responsible for delays caused by customs processing.

Contact Us
For any refund or order issue, reach us at customerservice@vellorra.store or via the Contact page at vellorra.store/pages/contact. We aim to respond within 24 hours.